Signal Intake

Report an issue directly into the ESAGames operations queue.

User reports are used to confirm real impact, correlate outages faster and escalate service incidents when multiple verified submissions point at the same failing component.

Email verified Every report is confirmed before it reaches the team queue.
Auto escalation Matching verified reports can trigger incident creation automatically.
Human review Operations staff review clusters and link them to live incidents.

Submit Report

Describe what is failing, where it affects you and which service is involved.

How it works: after email verification, the report enters our review queue. If multiple users describe the same issue, it can be escalated into a tracked incident automatically.